Shipping policy

Shipping Policy – Cinnamon Tek

Thank you for shopping at Cinnamon Tek (“we,” “us,” “our”). This Shipping Policy outlines how we handle order fulfillment, shipping, and delivery. By placing an order with us, you agree to the terms below.

1. Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation. During peak periods (sales, holidays), processing may take up to 5 business days. You will receive an order confirmation email once your order is placed, and a shipment notification (with tracking number, if applicable) when your order is dispatched.

2. Shipping Methods & Carriers

We use trusted carriers and shipping services to deliver your order safely and on time. Delivery time is counted after order is dispatched (not from the time you place the order). Transit times are estimates; actual delivery may vary due to customs, weather, or other delays.

3. Shipping Rates

Shipping rates are calculated at checkout based on order weight, dimensions, destination, and chosen shipping method. We may offer free standard shipping for orders over. Any customs fees, import duties, taxes, or brokerage charges imposed by destination countries are the responsibility of the customer (unless otherwise stated).

4. Order Tracking

After your order is dispatched, you’ll receive a shipment confirmation email with a tracking number and link. Use this tracking link to check the status of your package.

5. Customs, Duties & Taxes (for International Orders)

For orders shipped internationally, your order may be subject to customs clearance procedures, which could cause delays beyond original delivery estimates. You are responsible for paying any import duties, taxes, or fees levied by the destination country. We do not mark packages as “gifts” or undervalue them — this is illegal and subject to penalties.

6. Delays, Issues & Lost Packages

If your package is delayed, lost, or damaged in transit, please contact us at [Your support email or contact form] with your order number and details. We will work with carriers to locate or replace the package. In the event a package is confirmed as lost or irreparably damaged, we may issue a refund or replacement, subject to our evaluation and carrier’s policies. Please note: We cannot be held liable for delays caused by third-party carriers, weather, customs, or other circumstances beyond our control.

7. Returns & Exchanges

(You may cross-reference your Returns & Refund Policy here — adjust as needed.) Returns or exchanges must comply with our Returns Policy (e.g. within 14 or 30 days of delivery, unused condition, original packaging). Shipping cost for returns is typically borne by the customer, unless the return is due to our error (e.g. defective item, wrong item shipped). For international returns, you are responsible for return shipping costs, customs, and duties.

8. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page with a revised “Effective Date.” Your continued use of the site after changes constitutes acceptance of the updated policy.